FAQ

Your questions, answered.

Enrolling students online? See how CourseStorm fits your program.

How long does it take to get started with CourseStorm?

You decide! Some programs accept registrations in a couple of days, and others choose to take it a little slower.

CourseStorm is intuitively designed and easy to use, and you can start using CourseStorm as soon as you list your classes and are approved for payouts.

During your onboarding training, one of our onboarding specialists will help you understand how to get the most out of your CourseStorm site.

Does CourseStorm support online classes?

Yes! Many CourseStorm customers offer eLearning content. You can add any class, online or in-person, to a CourseStorm catalog.

Online course access information can be provided to registered students using roster emails and automatic reminders to provide access information. And we’re continuing to add integrations specially designed to optimize compatibility with online classes.

Can I import my existing data?

You can! CourseStorm’s built-in class importer allows you to bring in your current class, instructor, and location information in one fell swoop—no need to hand-enter all of your info one-by-one.

For larger programs, we also offer integration services allowing CourseStorm to talk directly to your internal systems so importing is as simple as it can be.

Can I import student data?

Yes, student profile information can be imported with the assistance of our Customer Success Team.

One of our onboarding specialists will be happy to provide a custom quote based on the complexity of the import. To learn more, please contact us.

Can CourseStorm share data with my other systems?

CourseStorm has been integrated with many commonly used systems, and multiple methods may be used to export CourseStorm data.

CourseStorm offers many available integrations including Zapier integrations and even custom integrations via API. Our REST API provides secure access to all of your data, including courses, students, categories, locations, and instructors.

Will CourseStorm work with my existing website or management system?

No problem. CourseStorm integrates beautifully with WordPress and our WordPress plugin lets you display your catalog in just a few clicks. Not using WordPress? Our customizable widget lets you show a list of classes with registration buttons right on your site.

We have options for larger programs with student management systems or other advanced needs, too. Using our integration services and APIs, we can import your catalog with a push of a button, sync your student records with the latest from your online registrations, display your classes right on your website, and much more.

When are deposits made to my account?

We know students sometimes cancel at the last minute, so we wait to deposit funds for a class until the Monday after the class begins. This way, if a student decides to cancel their registration late, they’re issued a refund directly to their credit card. If refunds aren’t a concern and you’d like to receive your money earlier, we have alternate payout timelines available.

When we issue a deposit, we’ll automatically notify you and any of your staff by email with the amount of the payout and all the details.

How secure is CourseStorm?

We’re very proud of our security measures. CourseStorm offers a HIPPA and PCI compliant registration program.

Our servers are located in state-of-the-art data centers surrounded by multi-tiered security systems. All communication in and out of your catalog site is covered with 256-bit SHA-2 encryption. And we maintain nightly and weekly backups of all data to ensure strict data integrity.

Our team has been developing e-commerce software for more than 15 years, building the well-earned trust of our customers.

Am I locked-in to using CourseStorm?

Absolutely not. CourseStorm is pay-as-you-go with no monthly fees and no lock-in contracts.  If you’re unsatisfied for any reason, you can cancel at any time.

CourseStorm was designed from the start so that you can export all of your student, class, instructor, registration, and payout data into an easy-to-read Excel file whenever you like.

Beyond that, we also have many customers with their own outside systems for managing student or class data and happily offer integration services to make your life easier.  We’ve integrated with outside websites and internal systems.  Just let us know what you’re up against and we’ll present a solution.

Does CourseStorm work for kids’ classes?

Definitely!  Not only is it easy to designate classes for children, but the registration process could not be simpler for parents of multiple children to manage their kids’ classes using our friends and family registration feature. And our shopping cart feature lets parents register their kids for more than one class all at once.

I run a small program with only a handful of staff. Is CourseStorm a good fit for us?

It is! With no up-front costs or subscriptions, our simple pay-as-you-go pricing is perfect for small programs that can’t afford the up-front costs and monthly fees of most systems.

We also take pride in making it impossibly simple to manage your online catalog so that your small staff can spend more time helping students and less time with red tape.

What happens when I need support?

Just reach out! From figuring out a feature to talking over the terms of service, the CourseStorm Customer Success Team is here for you.

We offer free, unlimited, 24-7 support, as well as a self-help site which you can find at http://help.coursestorm.com/.

Live customer support is available via email form and phone between the hours of 9 a.m. to 5 p.m. Eastern. Of course, emergency support may be accessed at any time, 24/7/365. Our initial response time is one hour or less.

And we’re proud to receive consistently high ratings for customer satisfaction.